Knowledge Management in Business, Volume II

How does knowledge shape markets, industries, and the evolution of society? In this second volume of a two-volume work, authors explore the topic of knowledge management (KM) beyond the organisational boundary to examine how knowledge circulates across ecosystems, economies, and communities — influencing industries, public services, global competitiveness, and societal wellbeing. Analysing how firms, institutions, and networks generate, share, and leverage knowledge in complex, interdependent environments, the book the first in a two-volume work reveals the profound role of knowledge in driving innovation, shaping policy, supporting sustainability, and enabling equitable economic development. Contributors investigate the mechanisms through which knowledge flows across stakeholders — from consumers and regulators to universities, civil society, and digital platforms — and how technologies such as AI, VR, data analytics, and blockchain transform these relationships. Topics include open innovation in SMEs, knowledge accessibility and data governance, AI-enabled communication competencies, the societal implications of large language models, and the public value of knowledge-driven service systems.