Improving Quality and Productivity in SMEs

This Open Access book explores how small and medium-sized enterprises (SMEs) in the South African automotive industry can strengthen their competitiveness through continuous improvement in quality and productivity. As SMEs are vital drivers of job creation and inclusive economic growth, enhancing firm capabilities through human resource development is essential for industrial upgrading and long-term structural transformation. Drawing on practical experience and rigorous empirical research, the book demonstrates how Kaizen —a participatory, scientific, and resource-efficient approach to continuous improvement—can transform enterprise performance. Through case studies, impact assessments, and policy analysis, it shows how firms can improve productivity, quality, delivery, and profitability while strengthening organisational capabilities. More than a management technique, the Kaizen approach fosters teamwork, trust, problem-solving, and continuous learning. At a time when digital technologies and artificial intelligence (AI) are reshaping manufacturing, the book highlights that sustainable competitiveness ultimately depends on empowering people to innovate and improve workplace productivity. By bringing together the perspectives of leading researchers and experienced practitioners, this book offers practical insights and evidence-based recommendations for policymakers, business leaders, development practitioners, researchers, and students committed to SME upgrading, industrial development, and sustainable economic transformation in Africa.