Change Management and Technology in the Age of AI

This book takes a holistic, interdisciplinary approach to understanding change management across management and social science, the disruptive nature of GenAI in education and other domains, and methods to enhance change success in the age of GenAI. Change is not new to people, nor is AI or GenAI. However, how much do we know about change management failure regarding technology and methods to enhance success? The answer is not a lot. This book is designed to increase knowledge from “not a lot” to “quite a lot.” Collecting real-world data from university executives, managers, and staff, this book links these findings to gaps in the literature, bridging past failures and future success. Even though the authors built each chapter based on academic research, this book uses an approachable tone, easy-to-understand language to explain complex concepts and abstract theories, as well as developing illustrations and tables to visualize knowledge flows and linkages. In this way, this book becomes a source to provoke holistic thinking, a new method to connect multi-disciplines, tell a compelling story about change, change management, technology, and GenAI, and eventually develop a renewed change strategy to enhance success in the age of GenAI, which can be adopted by academia, industry, and government alike.