Achieving Organizational Excellence in Healthcare

This textbook is a comprehensive and flexible resource designed for advanced undergraduate and graduate-level courses in healthcare operations management. It offers a structured, three-part framework that covers foundational concepts, operational systems, and strategic implementation, along with a full suite of teaching resources. It features a Quality Matters-certified instructional design and draws on extensive professional experience to deliver exceptional value. Focusing on managerial decision-making within the U.S. healthcare context, the book equips students with practical, data-driven skills through real-world case studies, quantitative exercises, and interdisciplinary topics such as quality management, analytics, strategic planning, agility, and sustainability. These elements support students in applying their learning to drive enterprise-level transformation in healthcare organizations. Drawing on extensive experience in healthcare leadership, academic research, consulting, and teaching across disciplines, the authors bring a practical, real-world perspective that enhances both the rigor and relevance of the content. The book offers not only academic rigor but also practical insights that makes it a valuable addition to healthcare operations education. It can be used as a standalone textbook or paired with another text for selected readings and assignments. Instructors will find rubrics, discussion questions, culminating projects, case-based assignments, journal article discussion forums, and curated supplementary materials for use throughout the course.